Refund Policy

Return Eligibility

Customers may request a return within 14 days of purchase. To be eligible for a refund, the digital products must be unused and in their original condition.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service at support@cattailstudio.com to request a return.
• Provide your order number and a brief explanation for the return.
• We will guide you through the return process.

Refund Methods and Processing Time

Refunds will be processed to the original method of payment within 7-10 business days after we receive your returned item. Please note that it may take additional time for your bank or credit card company to process the refund.

Special Cases

In the event of damaged items or if you received the wrong product, please contact us within 48 hours of delivery. We will ensure that you receive a replacement or a full refund promptly.

Exceptions to the Policy

Due to the nature of digital products, we cannot accept returns or offer refunds for products that have been downloaded or accessed after purchase. We encourage customers to review product details and previews thoroughly before making a purchase.